We're always here to help if you're not entirely satisfied with your purchase. Since we are offering a trial version of our software, which you can use for fourteen (14) days for free, we always recommend you to try the software before buying it.
After purchasing the software, you have fourteen (14) days to file for a refund as long as you have not yet activated the software. You can ask for the refund through creating a ticket or emailing firstname.lastname@example.org. If you experience problems with our software and report this to us within fourteen (14) days after purchase, we will refund your purchase if we can not fix your problem.
Software compatibility is entirely a responsibility of the customer to check, since it is possible to use a trial version of the software. ENCSECURITY does not take responsibility for any underlying local issue with the computer that could prevent the normal functioning of any software.
Please note: It is up to the support agent to determine whether experienced problems or given reasons are eligible for a refund. Please refer to our Terms and Conditions for more information.